Privacy & Personal Information Collection

GAS SUPER LIMITED collects your name, email address, contact phone number, estate or building name, service required and description through its engineering enquiry form. The company or organisation field is optional. Fields marked with an asterisk are needed to submit an online enquiry; you may contact us by telephone instead. Provide only information relevant to the work. Do not include identity card numbers, payment details or unnecessary personal information about residents.

We use the information to understand, contact you about and follow up your enquiry. It is stored with a reference, timestamps, handling status and internal follow-up notes. Enquiry contents are not displayed on the public website and are accessible to an authorised, signed-in administrator. Submission does not confirm a visit, quotation or engineering appointment; arrangements require separate confirmation.

Enquiries are stored in the website administration system. Enquiry details are also sent through Zoho Mail to designated internal company recipients for follow-up. A separate acknowledgement and enquiry reference are sent to the email address you provide; this acknowledgement does not include internal recipients or follow-up notes. Please make sure your email address is correct. The website also uses YCloud and Meta's WhatsApp Business Platform to send new-enquiry notifications to designated internal company staff for follow-up. Notifications include the enquiry reference, time, name, company or organisation (if supplied), email, telephone number, WhatsApp contact preference, property or estate, service and description. Longer content is summarised; authorised staff can sign in to the administration system to read the full enquiry.

These internal WhatsApp notifications support company handling of your enquiry and do not automatically send a WhatsApp message to you. The form separately lets you choose whether staff may contact you on WhatsApp about this enquiry. Leaving that optional choice unticked does not prevent submission, email acknowledgement or internal follow-up.

Website hosting, email, WhatsApp notification, maintenance and backup service providers may process information as needed to provide their services. Servers, email, WhatsApp notifications or backups may be stored or processed outside Hong Kong.

Estate search may send the address or estate name you enter to the government address lookup service to obtain matching results. Do not enter personal or sensitive information in the search field. Connection information and short-term security records are processed to limit misuse. The administration area uses sign-in and interface-preference cookies. External services such as WhatsApp, Facebook and Instagram handle information under their own privacy policies once you follow their links.

Google Analytics and Google Ads tracking are not loaded by default. Only after you choose “Accept measurement cookies” will these services measure website use, successfully saved enquiries and telephone or WhatsApp button clicks. Google may process technical information such as device, browser and cookie data. These services may process information outside Hong Kong.

Measurement is limited to public page paths, contact channels and events such as successful submissions. A random enquiry reference is used to avoid counting a saved enquiry twice. Form names, email addresses, telephone numbers, property addresses and enquiry content are not sent to Google. Advertising click identifiers (gclid, gbraid and wbraid) are processed only after consent. The website does not enable Google Signals or personalised advertising.

You can choose “Essential only” without affecting form submission or enquiry follow-up. Activity before consent is not sent retrospectively if you later accept. Your preference is stored in the local browser for up to 180 days and can be changed at any time using “Cookie preferences” in the footer. Withdrawal clears measurement cookies that the website can remove and reloads the page; it does not automatically erase information already sent to Google.

Enquiry information should be retained only as needed for follow-up, service delivery and applicable obligations. An administrator can remove enquiries that are no longer needed; the website currently has no automatic fixed-term deletion of enquiries. Removing an enquiry from the administration system does not delete emails or internal WhatsApp notifications already sent. Company mailboxes, internal WhatsApp conversations and backups may retain related records. Removal requests should also cover relevant emails, internal notifications, backups and applicable retention needs.

To request access to or correction of your personal information, or to request removal, contact GAS SUPER LIMITED at mail@gassuperhk.com or Unit 09-10, 15/F., Tower 1, One North, 8 Hong Yip Street, Yuen Long, N.T. Include your enquiry reference and enough information to identify the record. Identity verification may be needed before handling the request to protect the individual concerned.